Answers to our most frequently asked questions.
Can I change or cancel my order?
We understand that mistakes happen and we want to help! Unfortunately once an order is placed, it is not possible to make adjustments or changes. This includes adding or subtracting items, changing a payment method, adding a discount code and other changes. If you have questions, please email us at email@example.com.
How long will it take to receive my order?
For orders placed before 2:00 PM EST on Monday-Friday, we do our best to process and ship all orders same day. Orders that are placed after that time are processed the next business day. During sale events and product launches, there may be a slight delay in shipping, however we strive to ship no more than 24 business hours after an order is placed.
All orders are shipped via UPS Ground unless another shipping carrier or delivery speed is chosen at check out. We offer shipping from UPS, Fed Ex, US Mail and DHL.
The shipping speed depends upon the carrier. UPS guarantees ground shipping in the continental US in 1-5 days. We ship from Michigan, so the closer you are to us, the faster you will get your free shipping. Expedited shipping is always an option if you need your order faster.
Are all orders shipped for free?
We offer free standard shipping for all US continental orders. Other shipping options like Expedited service and international shipping is an option however the cost for those will be added to your order.
Do you accept returns?
We accept returns if your order is unworn, all original tags have remained attached and the product is in original condition. We have a 14 day return policy, which means in order to return an item, you must request the return with 14 days of receiving the order. Email us at firstname.lastname@example.org to request a return.
How do I return my order?
To request a return, email us at email@example.com, let us know the order number, items you wish to return and reason for the return. We will reply with a return shipping label that you can attach to the box and send your item back to us.
Once we receive your return, we inspect it within 24 hours of receiving the return. If the item is in original condition, we refund your card that day.
Do you offer exchanges?
Currently we are not able to offer exchanges, however it is easy to return an item for a full refund and order the desired item.
Where are you located?
We are currently online and now have one physical store located in Northville, Michigan (open May of 2022). Online orders are shipped from our manufacturing location in Lansing, Michigan.
Who makes your clothes?
Short answer is that WE DO! Our sister company, Michigan Fashion Proto (fashionproto.com), manufactures all of the Revir Collection clothing right here in Michigan. We design, source, develop, photoshoot, manufacture and sell our goods from our beautiful home state.